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Artisan Electric Adds CRM System

June 25th, 2020

Moving Artisan Electric Forward in Challenging Times

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Artisan Electric, like all small businesses, has had to adapt and find new ways to respond to our clients in a year that has been difficult and unpredictable.  The impact of COVID-19 has shaken us all and provided many small businesses with a wakeup call. 

At Artisan Electric we decided to continue to make improvements and add processes to meet head on the challenges of a changing world.  These changes will ensure we continue to position ourselves to meet our client’s needs and those of our Artisan Electric team.

Lilly Gastineau

Adding to Our Customer Service Team

Artisan Electric has improved and streamlined our customer service operations by adding a full time office manager, Lilly Gastineau, and a new fully integrated paperless customer relations (CRM) system.  These were two big first quarter goals and we are over the moon with the progress and professionalism Lilly has added to our team, and the efficiency our new CRM has provided.

Gone Paperless

Artisan Electric has gone paperless, with our team members all managing their appointments and projects with IPads from the field.  Our new system allows us to communicate with our customer via email and text with automated “ON MY WAY,” “START”

and “FINISHED” messages.  With the click of a button our clients will now be able to see who their technician or estimator is and know when they are on their way.

Anywhere our technicians go they are connected.

Clients can now call us, text us, or contact us thru the web to schedule an appointment for both estimates and service calls. Within a few seconds they will receive an email or text containing detailed appointment information.  Estimates and bid work can now be approved electronically and are much easier to modify and revise.  Our goal is to provide same day estimates for smaller projects, and in some cases before leaving the appointment.

Transparency of Services and Invoicing

We now offer improved payment solutions and simplified “in-field” credit card processing when we complete a job.  We can also include before and after pictures of your project within minutes of your technician leaving.  We also log and track all elements of the work performed in the CRM so that information is available electronically both in the field and in the office for our team to reference. We value the ability to easily communicate with our clients and the ability to develop transparency regarding the completion of the services we provide and how they are invoiced.

Ongoing Commitment to Bettering Ourselves

All of this adds up to our continued commitment to bettering ourselves and the services we offer to our customers.  After 16 years of business Artisan Electric is one of the most respected and reviewed electrical contractors in Tippecanoe County on Angie’s List (67 reviews), on Facebook (30 reviews), and on Google (42 reviews).

Please take a moment to see what people have to say about us.  Just click on the icon below. It is one thing to commit to being good at your trade, it is another when your clients and customers are also willing to help say it, too.

 

 

 

 

Thank you all so much for the continued trust as we grow and improve.

Chris Voglund and the A-Team at Artisan Electric

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